Frequently Asked Questions
Q
When can I expect a quotation and details after sending an inquiry?
All inquiries will be replied to within 24 hours.
Q
Can I get a sample before placing an order to check the quality?
Yes, we offer free samples as we believe testing samples is the best way to build trust. Please submit an inquiry to request your free sample.
Q
Do you accept OEM and ODM business?
Yes, we accept OEM projects with your proper authorization, and we also provide ODM services.
Q
What is the delivery timeline for sample and bulk orders?
Sample delivery typically takes 2-3 days, while bulk orders take between 7-15 days.
Q
What are your delivery terms and quality testing standards?
We offer EXW, FOB, CFR, CIF, and DDU terms. Additionally, 100% of our goods are fully tested before delivery.
Q
What guarantees or after-sales service do you provide?
All products come with a 2-4 years guarantee. In case of any quality complaint, we will provide a solution within 5 days.
Phlox Energy
